Legal information

Legal notice

In compliance with Article 10 of Spanish Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the details of the owner of this website are provided below:

• Owner: Felipe de Pablo-Romero López
• ID (DNI): 53348300F
• Contact address: Palma de Mallorca (Illes Balears), Spain
• Email: arribada@arribadagrowth.com
• Website: arribadagrowth.com

Purpose

This website provides information about digital marketing consulting and direct-channel growth services for hotels.

Terms of use

Accessing and browsing this website implies acceptance of these terms. Users agree to make appropriate use of the content and not to use it for unlawful activities or activities contrary to good faith.

Intellectual property

The content of this website (texts, design, images and other elements) is owned by Felipe de Pablo-Romero López or used with the appropriate authorization, and is protected by intellectual property law. Reproduction, distribution or transformation without express authorization isn't permitted, except for uses allowed by law.

Disclaimer

The owner accepts no liability for any improper use of the content of this website, or for any damages that may arise from its use. This website may contain links to third-party sites; the owner is not responsible for their content or policies.

Governing law

These terms are governed by Spanish law. Any dispute will be subject to the courts determined by applicable law.

Privacy policy

This privacy policy complies with Regulation (EU) 2016/679 (GDPR) and with Spanish Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).

Data controller

Felipe de Pablo-Romero López, ID (DNI) 53348300F, Palma de Mallorca (Illes Balears), Spain. Contact email: arribada@arribadagrowth.com.

What data we process and why

a) Contact form. We collect your name, your hotel's name, your email address, your phone number (optional) and the message you write to us. Purpose: to handle your direct booking audit request and get in touch with you. Legal basis: your consent, which you give when submitting the form.

b) Form delivery (Web3Forms). The form is submitted through the provider Web3Forms, which acts as data processor: it receives the form data, delivers it to us by email and keeps it for a maximum of 30 days on its service. Web3Forms is a third-party service; you can read its privacy policy at https://web3forms.com/privacy.

c) Contact via WhatsApp. If you write to us on WhatsApp, we'll process the data of that conversation in order to handle your inquiry. WhatsApp is a third-party service with its own privacy policy.

d) Web analytics (Google Analytics and Microsoft Clarity). We use Google Analytics (GA4), by Google, to measure in aggregate how the website is used, and Microsoft Clarity, by Microsoft, which records how pages are browsed (clicks, scrolling and mouse movement) to produce heatmaps and anonymous session recordings. Clarity masks the text you type into forms by default. Both services use cookies and may transfer data outside the European Union. This analytics only runs if you accept analytics cookies in the cookie banner. Legal basis: your consent.

Retention

We keep the form data for as long as necessary to handle your request and, where applicable, the subsequent relationship. Web3Forms keeps it for a maximum of 30 days.

Recipients

Your data is shared with Web3Forms (form handling), Google and Microsoft (web analytics), as processors or service providers. No data is passed on to other third parties, except where legally required.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by writing to arribada@arribadagrowth.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider that the processing doesn't comply with the law.

Cookie policy

A cookie is a small file that a website stores on your device to remember information about your visit.

Necessary cookies

We use a first-party cookie to remember your cookie preference (whether you accepted or rejected them). It's essential for this notice to work and doesn't require your consent.

Analytics cookies

We use Google Analytics (GA4) to understand, in aggregate, how the website is used, and Microsoft Clarity to see how its pages are browsed (heatmaps and anonymous session recordings). These cookies are only set if you accept them in the banner. You can change your choice or withdraw your consent at any time: by deleting cookies in your browser settings, or by reopening the banner using the "Cookie preferences" link in the footer. If you reject analytics cookies, neither Google Analytics nor Microsoft Clarity will load and their cookies won't be set.

Last updated: September 30, 2026.